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What is your minimum order requirement?

We have a $500 minimum order value (MOV) for wholesale orders, with no per-SKU minimum. You can mix any combination of our smart pet products to meet the threshold.

Do you ship worldwide?

Yes, we ship to nearly every country. We work with reliable logistics partners to ensure safe and timely delivery.

How long does delivery take?

Standard delivery takes 7–21 business days, depending on your location. Full tracking is provided for all orders.

Are your prices factory-direct?

Yes. We partner directly with leading pet hardware factories in Shenzhen, eliminating middlemen to bring you competitive wholesale pricing.

What payment methods do you accept?

We accept bank transfers, PayPal, and major credit cards for wholesale orders.

What if my order arrives damaged?

Contact us with photos of the damage within 7 days of delivery, and we will arrange a replacement or refund.

Do you offer bulk discounts?

Yes, tiered pricing is available for orders over $2,000. Contact us for a custom quote.

Are your products safety-certified?

All smart pet products meet CE, FCC, and RoHS standards, making them safe for sale worldwide.

Can I order samples first?
Yes, sample orders are available so you can test quality before placing a bulk purchase.
What is your product warranty?

Most items come with a 12-month manufacturer warranty against defects.

Do you offer after-sales support?

Yes, our team provides dedicated support for product questions, troubleshooting, and order issues.

Can I return unsold items?

Returns are only accepted for defective products. Unsold inventory cannot be returned unless pre-approved.